The shutdown, scheduled for Oct. 28, follows Vodafone’s earlier discontinuation of its 3G services and marks the final stage of Australia’s transition to 4G and 5G networks.
The 3G shutdown is expected to not only affect older cell phones, but also other devices including cars, tablets, security cameras and medical alarms. Despite years of warnings from telecom providers, it is estimated that thousands of Australians have yet to upgrade to newer technology, leaving them at risk of being disconnected.
In particular, recent estimates suggest that around 59,000 phones that rely on 3G are still in use. Devices such as security cameras and cars with built-in SOS features are also at risk of losing functionality unless upgraded.
Telstra and Optus have been actively working to mitigate the disruption, offering free and discounted handsets to vulnerable customers. Telstra is distributing 12,000 no-cost mobile devices, while Optus is providing 20,000 free handsets to eligible users. Both companies have also launched a series of offers to encourage 3G customers to upgrade, with Optus providing up to AUD400 off new devices on certain plans.
For rural and regional Australians, the shutdown raises additional concerns, as reliable phone coverage is essential in these remote areas. Flynn MP Colin Boyce emphasized the importance of upgrading, particularly for those in isolated regions, noting that the loss of service could be “potentially dangerous in any emergency.”
The 3G network, which once revolutionized mobile communication, now accounts for just 1% of Telstra’s total traffic. Telstra will repurpose the spectrum to enhance its 4G and 5G services, particularly in rural areas, as part of its ongoing efforts to modernize its network infrastructure.
Both Telstra and Optus say they have been communicating directly with affected customers and will continue to offer support in the lead-up to the shutdown.
